Frequently Asked Questions

Find answers to common questions about our subscription plans, delivery, billing, and more.

Subscription Plans

Kid's Meal

Delivery

Billing

Promotion

Referral Program

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Frequently Asked Questions

Subscription Plans

Do you have Tingkat trials?

I need to add comments for my order, where can I add them?

Can I postpone my meals when I am on trial plans?

I am going on Holiday. What do I do?

I need to cancel some days for my meal subscription. Can I do so?

I did not receive the link for the Empress Tingkat - Change Request Form to change my off days.

What is the cut off timing for the Empress Tingkat - Change Request Form?

I forgot to cancel my meals via the Empress Tingkat - Change Request Form, can I still cancel?

I want to cancel/make changes to my subscription plans. How can I do it?

Can I use my own containers?

I want to request for bigger portions.

I want to change dishes on some days.

I do not want rice. Can I get a discount?

How should I handle my food if I am eating late?

Can I get a cash refund if I wish to cancel?

How long does it take for credits to be issued?

Kid's Meal

What is your complimentary kid's meal like? Do you have a sample?

When are the complimentary kid's meals served? Is it everyday?

I have more than 1 kid. Can I have more than 1 complimentary kid's meal then? How does it work?

I need a meal for my kid on daily basis. Which plan should I order?

Delivery

Are your meal subscription plans available everyday?

What is the delivery time?

Can I request for a preferred delivery time?

I did not receive my meal today.

Do you have a surcharge for delivery to condominiums?

What should I do if no one is at home?

I noticed my meals are packed in plastic bags instead of the usual thermal bag. Why is that?

Does the food arriving in plastic bags affect the safety or quality of my food?

Can I request a thermal bag even if I'm on a trial or ending my subscription?

Are there any additional charges for deliveries to shopping malls or buildings with paid parking?

Billing

I was not aware of the auto renewal and want a refund.

I cancelled my subscription but food was still delivered and I was charged in full.

Promotion

Discount Codes

Referral Program

I referred a friend to sign up. Can I get a discount?